Shipping & Returns
All orders are shipped with Royal Mail tracked & signed for service. If your parcel is lost or deemed undeliverable, we will try to rectify the situation as best we can. We take extra care to package and protect all orders, but if your order has been received damaged, please contact us with a photograph so we can process the claim with the relevant courier.
Return & Exchange Policy
In line with online distance selling regulations, customised/personalised orders are not available for refund due to the personal nature of the goods. This applies to all items sold by Card-en Party as everything is made to your order.
In the instance of an order arriving damaged, you must contact us immediately. Photos must be provided so that we can process and insurance claim with our couriers and must show both the damaged goods and packaging.
If your order has arrived incorrect from what was ordered, please contact me immediately so that the error can be rectified as soon as possible. There is a 1 week time limit on this. If not reported to me within this time from receiving delivery, it is assumed that everything is correct with the order.
Applicable to physical goods which are not customised / personalised in any way
You have 14 days from receipt of your order to inform me that you wish to return it. Once your order has been returned I will be able to issue you a full refund, less the amount you paid for postage. Product must be unused and fit for reselling. Card-en Party is not responsible for paying the return costs of your order.